Transcript
WEBVTT
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You're listening to the Higher Ed Marketer, a podcast geared towards marketing professionals in
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higher education. This show will tackle
all sorts of questions related to student recruitment,
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donor relations, marketing trends, new
technologies, and so much more.
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If you're looking for conversations centered around
where the industry is going, this podcast
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is for you. Let's get into
the show. Welcome to the Hybrid Marketer
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Podcast. I'm Troy Singer here with
Bart Taylor. Today we're talking to Terry
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Hughes Lazell. She's the communications director
at the Michigan State University College of Osteopathic
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Medicine, and today the conversation revolves
around marketing to the best of the best,
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and for Michigan State University, they
have a problem of having lots of
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applications but then finding the best mission
fit students and marketing to them. And
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this is where our conversation picks up
with Terry. Yeah, it's a really
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good conversation. And I think that
you know, depending on your school,
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you might be in the same place
they are, or you might be aspiring
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to be in that place in a
few years, depending on where your enrollment
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numbers are. But I think that
the the ideas that you know. Isn't
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it great to be able to pick
and choose the best of the best for
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your class as you come in.
And that's pretty typical a lot of times
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with some with some medical schools,
And so we'll talk a little bit about
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that. But Terry has a lot
of really good ideas, and she has
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some really good stories and and some
good perspectives on storytelling. Here's our conversation
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with Terry. Terry, we usually
start our conversations with our guests by asking
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them to share something that they've learned
recently that is either interesting or unique.
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So is there something that you can
share with us to get our conversation started
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today. A few months after I
started here, I was working on a
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piece on a new endowed chair in
honor of one of our professors, Dr
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Terry Taylor. She is a dio
dr rostopathic medicine and works in Malawi studying
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malaria and trying to help rid the
world of this disease. And so this
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endowed professorship brought me to a conversation
with her, and somebody mentioned Dr Ken
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Taylor, her father. He is
He was my family physician In fact,
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the last time I saw him,
I was a sophomore in college and was
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a great guy. So, you
know, it just shows you how small
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of a world it is and how
we end up together in many unique ways.
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That is wonderful. And now that
you are the communications director of a
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College of Osteopathic Medicine, if you
could tell us a little bit about and
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that's used college and how you got
there. Sure well, m s U
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is my alma mater, so I'm
very happy to be here and representing my
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university. I was working in the
Division of Student Affairs and Services and then
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transitioned to to this role UM in
March. I have a background in journalism
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and I have a background in health, and it just seemed like a good
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fit and a good time. So
I've learned a lot about the college in
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the short time i'm here. There's
fantastic people in this college, UM,
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And so a little bit of the
history is back in Michigan. In nineteen
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sixty four, group of osteopathic physicians, along with the Michigan Association of Osteopathic
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Physicians and Surgeons, successfully obtained a
charter to establish an osteopathic medical college in
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Michigan. It started originally as the
Michigan College of Osteopathic Medicine in Pontiac,
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and it admitted its first students in
nineteen sixty nine. But that same year,
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the state legislator enacted an act that
required a school of Osteopathic Medicine to
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be located at an existing campus,
a or a state university that already had
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a college of medicine, And so
the college charter was transferred to the board
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of Trustees at Michigan State, and
then the college was relocated here and East
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Lansing at our East Lansing campus in
nineteen seventy one, and it became the
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Michigan State University College of Osteopathic Medicine. So our dean din Al Muftano likes
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to say, we're Michigan's medical school, and we're the and we are the
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largest medical school in the state.
So I do like to brag about that
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just a dad. Well, that's
great, and that's that's a great history
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kind of setting everything up. And
I think one of the things that I'm
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fascinated to kind of talk through a
little bit more is just the idea of
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how to market you know, one
of the best of the best, I
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mean Certainly, Michigan State University is
recognized as one of the top schools in
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the nation, and certainly the Osteopathic
School of Medicine is a big part of
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that. So tell me a little
bit about that, because I mean,
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certainly, I'm guessing that you know
a lot of schools. You know,
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we have a lot of different size
schools that that are on the podcast,
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everything from you know, tiny schools
a hundred and fifty to three hundred students
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listen to this all the way up
to you know, big colleges like Michigan
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State. UM. Some schools are
struggling with their high ed marketing to actually
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get enough applicants to actually fill their
class. Sometimes, though at least my
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experience with different schools of medicine,
that's not necessarily the case because a lot
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of times there's more applicants than spots
in the class. Tell me a little
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bit about Michigan States College of Osteopathic
Medicine. So a couple of things make
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us unique in the College of Osteopathic
Medicine arena. UM. We're we're in
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the Big Ten. We're the only
College of Osteopathic Medicine in the Big Ten,
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and we're part of a public medical
school UM, and we're part of
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a major research university just like you
said, so that that does kind of
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set us apart. And like all
DO colleges and all m D colleges,
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we compete against all medical schools for
students. One of the unique things we
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have here were I think one of
a handful of do programs that have both
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a D one PhD program. So
if people research doctors, people who plan
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that type of career are interested,
that's something we can also offer. We
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have three sites for our for our
college, so we are at the m
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s U East Lansing campus, but
we also have a site at the Detroit
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Medical Center in Detroit and the McComb
University Center in Macomb County, and so
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Southeast Michigan UM offers us an opportunity
for students to see different things and participate
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in different ways. But we're very
much one college, and so we try
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to make students feel that no matter
where you are, you're part of of
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this one college and this one huge
network. And so one of the interesting
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things I think for us is we
have a several programs, but one thing
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that students are interested in is it
is getting some hands on UM experience as
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early as possible, and first and
second year students here can do that.
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We have several programs UM that that
they can get involved in, includes our
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street medicine program Whereat. Each one
of our locations, students with faculty advisors
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go out and meet people where they
are and and actually learn about them,
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put hands on, you know,
become their physicians in some cases try and
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also become the bridge to other services
that these people may need. So for
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our students, it's a wonderful opportunity
to really get to know patients and how
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to serve them because the DEO profession
has that look of it's about the patient,
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not the illness. We treat the
illness, but we are always looking
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and focused on the patient. It
seems like the idea of having such a
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such an amazing program but also having
those unique programs like in Detroit and like
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the street medicine and some of the
other things. And we'll get into maybe
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some stories about that in a moment. But I'm just curious too, because
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I mean, you know, you've
got an opportunity to market to a lot
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of students that might be really good
mission fits. I think that you had
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told me earlier. You've got to
you've got a class that you can take
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in of three hundred, how many
applications do you typically get on that typically
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we're um somewhere between seven and eight
thousand applications. Wow, that's that's really
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incredible. So there's seven to eight
thousand students that probably would I self identify
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as mission fit because they've they've picked
your program and they said, hey,
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this this might fit me a little
bit, and and you know, this
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is this is kind of where I
want to go. And maybe as you
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are marketing the opportunities with street medicine, and I think you had said that
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you even get a chance to do
that as a first or second year medical
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student, which is amazing. Why
don't you tell you tease that out a
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little bit more and tell me a
little bit about how all of that place
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together in the way that you put
the marketing together. Well, so for
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and it's not just street medicine,
we have so many community integrated medicine programs.
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See i AM is one of those
worst dents can have that opportunity to
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serve in communities in other ways,
there's the sports Osteopathic Manipulative Treatment Program and
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the in the Student Osteopathic Manipulative Medicine
Programs clinic so that they all have opportunities
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to join these as well as some
of our global opportunities to serve people who
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do not have access to regular medical
care. So there's plenty of opportunity for
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students to get hands on learning but
also to expand their volunteering that they've probably
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done before. That the students with
a rich history of service really fit well
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with our college. And so those
are some of the things that we do
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and and and do market to that
because that's really a fit for us and
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a fit for the profession. As
I think about that, I know a
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lot of graduate schools, and you
know, professional schools are listening, and
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you know everybody has the genad and
all kind ends of things. And I
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know with medical schools is the m
CAT. How do I mean? Certainly
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that's where a lot of school a
lot of schools are are recruiting from the
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m CAT lists and things like that. But help me understand a little bit
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about what are the watering holes that
you are actually going to find those mission
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fits service oriented do students that are
interested in that? I mean, but
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I'm curious because I mean that's one
of the challenges that I talked to a
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lot of schools about, whether it's
a professional, you know, graduates level,
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or even if it's a faith based
school, it's like you've really got
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to go where the watering holes of
your prospective students are. And with Generation
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Z that's sometimes hard to figure out. Yeah, I think really they kind
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of come to us and then we
we feel figure that out in the our
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admissions team obviously, and in the
others that help with that in the interview
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process, and and get a feel
for that student and what they want to
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do with their medical career and what
they have been doing prior to that.
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And we also have several pre college
programs so that UM we are working with
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high school students so that they can
get a little bit of a taste of
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what osteopathic medicine is in some summer
programs, in some high school programs,
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and then we also have programs for
undergrads when they come here that um can
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get them a little bit more uh
experience, that knowledge of program. I
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think that's so exciting because I've I've
heard a lot of different schools talk about
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the importance of getting especially younger students
on their campuses. And I love the
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fact that you guys are doing that
from a from a college of medicine standpoint,
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in the fact that you know,
statistics show us that the more students
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are on campus, you know,
everybody says, boy, if we can
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get them to a campus visit,
you know, they'll come. And that's
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that's a traditional, you know,
traditional undergrad line that you hear a lot.
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But but I love the fact that
you guys are even doing that with
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with the professional and the graduate level
of courses. I think that's a that's
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a brilliant move on that as well. Um one question before we kind of
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move onto the next thing to her
that I wanted to talk a little bit
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about is tell me a little bit
more about your personal experience on that street
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medicine program, because I I think
that you know, you had told us
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in the pre interview that you know, there was a great opportunity and as
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a higher ed marketer, you know, and you know and putting yourself in
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the midst of what these students are
experiencing is a great way to tell the
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stories. So tell us the story
of that. Well, we are working
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on a magazine spread on our incredible
programs and so I UM was lucky enough
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to go on the photo shoots to
Macomb and in Detroit. UM we still
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have one set up coming and lancing, but so I could really see the
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experience hands on, and it was
incredible, UM, just watching the service
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of these people and our partners,
because we have partners at all of these
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programs to whether they're providing materials or
their side by side with the students and
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the faculty advisors, and so there's
so many people who just want to be
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there and help for our Macomb program. It is in the heart of city
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on the bus line and they set
up shop. They see some of the
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same people quite often, you know, but it's it's building relationships. They
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then try and help them with other
services, get them to clinics, whatever
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that might be. But they but
nobody's turned away. So they come and
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they receive more than just healthcare.
There's always some snacks, there's always water,
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there's always some things, there's conversation, there's just having that camaraderie with
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with these patients and and these students. You know, they're all in and
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these patients know that they you know, they feel that they build trust and
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and that's why they see them return
so many times. And in in Detroit
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it's more, I guess, I
would say on the road. So we
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went from site to site. We
were at one point under a bridge and
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and they were treating this gentleman who
had some sores on his feet, and
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I remember him looking up and he
counted the number of people that were there
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and said, there are eight people
here just for me. That was just
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heart touching. And these and for
these students, it's you know, when
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you ask them what does this mean
for you, and they say, well,
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it's gonna make me a better doctor, because it's it really teaches you
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to be humble and in the moment
and and really um have compassion for people
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and learn not just about medicine but
about people. And and everybody has a
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story and they take the time,
they listen, They want to support,
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they want to help their I knew
from that, from taking those trips with
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those students that I was not doing
enough to serve my community. They they're
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incredible. And the faculty advisors that
stand next to them, I couldn't say
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enough about you. Turn around and
they're you know, in there grabbing trash
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and putting things away and taking care
of other things, you know, just
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just being part of that community.
Yeah, we talked about so many times
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higher ed marketing and and just the
importance of story and being storytellers. I
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think sometimes that that that terminology,
that word get kind of overused sometimes that
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we forget exactly what it means and
and how to tell a story. And
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I just think that just the way
you told that story about you know,
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the patient looked up and said,
there are people here just for me.
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I mean, that's the kind of
tugs the emotional heart. That's the kind
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of that's kind of the gold of
higher ed marketing is how can we make
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sure that the perspective students see themselves
in the story and it moves them emotively
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so that they choose to make that
that choice to kind of pursue where we're
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going. So thanks for sharing that
personal story at Terry. I think that
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was really beautiful. Thank you.
Yes, that's very moving to me too.
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As we end our conversation, Terry, would there be a piece of
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advice that you could offer listeners that
you feel they could implement immediately. My
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advices immerse yourself and where you are
and really learn it so you know,
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I was lucky to have that opportunity. But not every day do I you
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know, do I get to go
out on stuff like that. But every
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day I get to meet these incredible
students who tell me their stories, share
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their stories, this incredible faculty that
I swear never sleep. You know,
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they're they're everywhere, they're doing everything, they're supporting these students and and they
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don't want to be anywhere else but
helping them. So I think it's it's
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fully immersing yourself and knowing from day
one that you have to learn what that
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college, what that area is all
about. Whether you're in a division,
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you're working for the full university,
you're in a college, but what does
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that mean? And and what is
that culture? And I have never been
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in a better place than I am
now, and I can wholeheartedly say that.
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And congratulations Terry. It's well deserved. If someone would like to reach
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out and contact you for any reason, what would be the best way for
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them to do that? Probably emailing
me and my email addresses. It's an
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odd one, so we get those
here at him as you but we still
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love the university. It eight U
G H E two six zero at M
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s U dot e d U great, and we'll put the show notes as
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well. Yes, again, thank
you for your time and thank you for
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the wisdom that you've shared with this
today. And best of luck to you
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and the School of Osteopathic Medicine there
at Michigan State. Thank you, You're
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welcome part. Any any final thoughts
that you would like to share. Yeah,
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I thought this was a great conversation
with Terry, and thank you so
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much for being a part of this. Terry, it's it's been wonderful to
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have you on the show. And
one of the things that I just want
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to kind of reiterate to everyone,
I mean, there's been there's some great
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stories that that Terry talked about,
and you know, some some nuggets that
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you can take away on just you
know, some of the ways that they
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are doing their enrollment and high ed
marketing there at at the College of Osteopathic
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Medicine at Michigan State. But one
of the things that I mean, her
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her last comment there in the takeaway
is what I want everybody to kind of,
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you know, take a takeaway.
I mean, seriously go back and
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listen to it again if you need
to, but immersing yourself as a higher
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ed marketer is going to be critical. You know, I don't care if
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you're at an osteopathic college, if
you're at a small Bible college, if
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you're at a state school bringing in, you know, filling a class of
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you know, thirty thou students or
whatever it might be. Being a really
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good storyteller and being a storyteller from
a first person standpoint is so powerful.
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Um, yes you can hear the
stories. Yes, you can talk to
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the students. And that's really important, and I think Terry talked about that.
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You've got to immerse yourself into that
student culture, immerse yourself into the
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classroom, into the faculty, into
I mean, if you've got a biology
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program that does a lot of field
work and they're going out to the streams
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and working on you know, uh, you know, building building all kinds
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of things out there, go on
that trip with them, you know,
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go along with the photographer, the
videographer. Because as a as a marketer,
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you're either going to be directing that
or you're going to be you know,
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crafting that or or writing that or
designing that. The more you can
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be exposed to that, the better
it's going to be in the better and
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the more authentic your storytelling is going
to be. So I really love that
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that immersion type of tip from Terry, and again, thank you so much
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for being on the show. Thank
you. The High re Marketer podcast is
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00:19:15.799 --> 00:19:22.440
sponsored by Kaylor Solutions and Education marketing
and branding agency and by Ring Digital,
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00:19:22.759 --> 00:19:30.839
a digital marketing agency adding transparency and
accuracy to your digital marketing campaigns. On
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00:19:30.920 --> 00:19:34.519
behalf of Bar Taylor, I'm Troy
Singer. Thank you for joining us.
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You've been listening to The Higher ed
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